Legal

Terms of Service

These Terms of Service (the "Terms") govern access to and use of the Fluera application and related services. Using the service implies full acceptance of these Terms.

Last updated: August 14, 2026 · Version 1.5 · Leggi in italiano

1. Service provider

Fluera is provided by:

  • Provider: Lorenco Shametaj (natural person; “Fluera” is the product/brand — a company is being incorporated)
  • Address: Via Boccaccio 44, 35128 Padova (PD), Italia
  • VAT / Tax ID: not yet assigned (to be added upon incorporation)
  • Contact email: support@fluera.dev

2. Acceptance of Terms

Using the Fluera app and the site fluera.dev implies full and unconditional acceptance of these Terms. If you do not accept them, please do not use the service.

These Terms, together with the Privacy Policy, constitute the complete agreement between you and the Provider.

3. Service description

Fluera is a multi-platform app for note-taking on an infinite canvas with AI features (Socratic Mode, Ghost Map, LaTeX OCR, Exam Session) based on cognitive science of learning (spaced repetition, retrieval practice, productive failure).

Available for Android, iOS, macOS, Windows, Linux, and Web. Some features require Internet; others (drawing, local canvas) work offline.

4. User account

4.1 Creation

You can use Fluera without an account (“anonymous session”) with data stored only on the device. For Cloud Sync and paid plans you need an account or authentication via Google / Apple.

4.2 Credential security

You are responsible for keeping your credentials confidential and for all activity via your account. You must promptly report any unauthorized use.

4.3 Minimum age

By using Fluera you represent that you are at least 14 years old. If you are under 14, you may not create an account or use the Service. For users between 14 and 18, use may require consent from a parent or guardian where required by applicable law (e.g. Italian Legislative Decree 196/2003 Art. 2-quinquies; minimum digital consent ages in other EU jurisdictions).

If we become aware of an account created by a user under 14, we will suspend and delete the account within 30 days. To report non-compliant use, contact support@fluera.dev.

5. License

The Provider grants a personal, non-exclusive, non-transferable, revocable, and limited license to use Fluera for personal or internal professional use.

The license does not include:

  • Reselling, sublicensing, or distributing the application
  • Decompiling, reverse-engineering, or deriving source code (except as permitted by mandatory law)
  • Removing or altering copyright notices or trademarks
  • Using the app for unlawful activities

6. User content

You retain all intellectual property rights to content created with Fluera. This section grants a licence, not a transfer of ownership.

The licence applies only to content you choose to upload, and for as long as it stays uploaded (plus a short technical period afterwards for caches, backups and copies already delivered to recipients). That happens in three cases:

  • Cloud Sync (optional): a non-exclusive, limited and revocable licence to store, transmit and process the synced content, solely to deliver the service to you.
  • Public catalogue: by publishing a card you grant the Provider a non-exclusive, royalty-free licence to host it, reproduce it, generate previews and thumbnails, and display and distribute it to other users and through public share pages.
  • Private catalogue: by keeping a card in your private catalogue you grant the same licence limited to delivering it to the people you send a link to, plus the previews needed to show it to them before installing. No public distribution, no indexing.

The licence ends when you remove the content or revoke the share. Copies already delivered to people who installed them remain: a delivered copy cannot be recalled.

You warrant having all necessary rights over uploaded content and agree not to upload illegal, defamatory, obscene, or infringing content. The detailed rules on prohibited content, moderation, removal and appeal are in the Creator Terms, referenced in §6-bis.

6-bis. Shared cards: rules, moderation and appeal

When you publish a card to the catalogue or share a private one by link, these additional rules apply.

What you must not share. Material you do not hold the rights to; sexual or violent content, or content that endangers minors; other people’s personal data (classmates, teachers, patients) contained in the notes; unlawful content or content infringing others’ rights.

By uploading you declare that you are at least 14 (§4.3) and that you hold the rights in the material, or otherwise have the right to share it. We record the version of these Terms you accept at that moment.

Automated check. Every card is analysed before it can be shared. Until the check completes, the card exists but cannot be shared.

Reporting (DSA Art. 16). Anyone who has received a card can report it from the app. Reports from more than one person — or a single report where it concerns child safety or someone else’s personal data — immediately suspend the links until a human decides.

Removal and statement of reasons (DSA Art. 17). If a card is removed, its author receives the reasons for the decision. Those who had access lose it; copies already installed stay on the devices of the people holding them, and that we cannot change.

Appeal. If you believe a removal is wrong, write to lorenco@fluera.dev identifying the card: the decision is reviewed by a person. You may in any case turn to an out-of-court dispute settlement body or to the courts.

Suspension. Anyone repeatedly uploading prohibited content may have sharing suspended, and in serious cases the account.

Contact for reports and removal requests: lorenco@fluera.dev.

7. AI features and limitations

AI features use Google Gemini models, served via Google Vertex AI with processing in the European Union (see the Privacy Policy). You acknowledge that:

  • AI responses are automatically generated and may contain errors, inaccuracies, or “hallucinations”
  • AI responses do not constitute professional advice (medical, legal, financial, clinical) — using them for critical decisions is at your own responsibility
  • These features require consent to the “AI features” category (see Privacy Policy)
  • AI features are subject to monthly usage limits based on your plan; when limits are reached you will be informed and invited to upgrade

8. Subscriptions and payments

8.1 Plans

Fluera has a Free plan and paid plans (Essential, Plus, Pro). Details (price, features, limits) are shown in-app on the upgrade screen. Prices may vary by region per app store rules.

8.2 Billing and renewal

Subscriptions are managed via Apple App Store, Google Play Store, or RevenueCat. Payment is charged upon purchase confirmation; renewal is automatic unless cancelled at least 24 hours before the period ends.

8.3 Management and cancellation

Management and cancellation happen directly in the relevant store’s account settings. The Provider has no direct access to your payment method.

8.4 Right of withdrawal and refunds

Under Article 59 of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal does not apply to the supply of digital content when execution has begun with the user’s express consent and acknowledgment of losing the right of withdrawal (which happens upon first access to Premium features).

Refunds are handled per store policies:

9. Service availability

The Provider strives for maximum availability but does not guarantee continuous, uninterrupted service. Outages may occur for maintenance, updates, or force majeure (including unavailability of Supabase or Google Cloud).

10. User conduct

You agree NOT to:

  • Use the app for unlawful activities or violate third-party rights
  • Bypass security mechanisms, AI quotas, or subscription gates
  • Deliberately overload the infrastructure (automated API calls)
  • Use the app to build competing services or systematically scrape content
  • Upload malware or harmful code

The Provider may suspend or close your account in case of violation, with prior notice where reasonably possible.

11. Provider intellectual property

The application, logo, name, graphics, source code (except parts released under open-source license) are the exclusive property of the Provider or its licensors, protected by Italian and international intellectual property laws.

Some components (e.g. fluera_engine) may be released under open-source license: their conditions are on the relevant public repositories and prevail for the covered portions.

12. Warranties and limitation of liability

The service is provided “as is” and “as available” without warranties of any kind, express or implied, except those required by mandatory consumer protection law.

To the maximum extent permitted by law, the Provider is not liable for indirect, consequential, data loss, profit loss, or punitive damages arising from use or inability to use the service. Total liability shall not exceed the fees paid by the user in the 12 months preceding the event.

Nothing in these Terms limits liability for willful misconduct, gross negligence, personal injury, or other cases where limitation is not permitted by law.

13. Changes to the Terms

The Provider may modify the Terms at any time. Substantial changes will be notified via in-app or email. Continued use of the service after notification constitutes acceptance of the updated Terms.

14. Termination

You may stop using the service at any time by deleting your account and uninstalling the app. Active subscriptions remain subject to the stores’ payment and refund conditions.

The Provider may discontinue the service, suspend, or close individual accounts in case of serious breach or for technical/economic reasons, with reasonable prior notice where possible.

15. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute is subject to the courts of Padova, without prejudice to the mandatory consumer forum (Italian Consumer Code Art. 66-bis) where applicable.

Under Article 14 of EU Regulation 524/2013, consumer users can access the European Commission ODR platform: https://ec.europa.eu/consumers/odr

16. Contacts